Shipping and Delivery
Within the United States and Canada, we offer your choice of the following shipping services:
- Standard Shipping
- Priority Shipping
- Express shipping
Standard shipping is sent via UPS ground or via US parcel post mail. It will take anywhere from two to ten days to receive a shipment sent to a U.S. destination and up to four weeks to receive a package in Canada.
Priority mail is typically a two to three business day service, for U.S. destinations, but occasionally takes longer (especially around Christmas). For Canadian destinations, priority service is typically a 7 to 11 business day service.
Express mail is typically a one to two business day service within the U.S. and typically a 5 to 7 business day service for Canada.
We Also Ship to Many Countries Worldwide
Outside the United States and Canada, we offer International Express or Priority shipping (depends on country) which is a reliable, ”tracked” service that typically* requires only 3 to 8 business days (* occasionally takes longer, typical service times are not guaranteed).
Shipping and handling charges for all orders going to countries other than the U.S. and Canada are not shown immediately because we do not know the cost until the order has been packed for shipping. The shipping/handling charge will the actual postage cost plus $7.50 handling.
When originally placed, an order going to a destination outside the U.S. or Canada will show the cost of shipping as $X.XX or $0.00 even though the shipping charge is definitely not going to be $0.00. When you place an order for delivery outside the U.S. and Canada you are agreeing to a shipping charge that will be equal to the actual shipping cost plus $7.50. This will be charged to your card, when your order is shipped.
As soon as your order is placed we will send you an email notifying you that we have received your order. Whether or not you get this email depends on many factors, mostly regarding how your email account handles spam filtering. We suggest that you add Healthy-Living.Org to your approved sender list to help ensure you get our emails.
When your order actually ships, you will get another email showing you the tracking number of the package.
Please note the following important issues regarding shipping:
Address Errors: We are not responsible or liable for costs/delays or losses resulting from errors you make in entering your delivery address.
If you enter an incorrect address, it is probable that the product will suffer lengthy delays in being rerouted back to us and will encounter additional expense, which will be charged to your account. So, please make sure you enter the address correctly!
Also, please understand that:
- Import Issues Are Your Problem: Although we will ship products to virtually any country, the risk that a product will not be allowed into your particular country is your risk, not ours. So, please endeavor to understand your country’s import restrictions before ordering.
Import restrictions are constantly changing. Nevertheless, we have found the following countries to consistently be the most problematic: South Africa, Greece, Italy, Portugal and Argentina. In spite of past problems with these countries, we will ship to these countries if you request us to do so (again, the risk of non-delivery is your risk).
Once a product is shipped from our warehouse, it will not be refunded, unless it is received back here in saleable condition. So, if it is confiscated by a government agency in your country such as customs or quarantine, it will not be refunded. If an order is returned to us, we will only refund the product cost and not the shipping charge.
- Refunds Require Return of Product: Once a product leaves our warehouse, it will not be refunded unless you avail of our 30 day satisfaction guaranteed refund policy which requires that you return the product containers to us at your expense.
Nelson B. (Canada): Shipment received today.... it is a pleasure to do business with you.
Anne J. (France): I have done business with Healthy-Living.Org for over six years. You are a delight to work with. I have never had a problem after more than 20 orders now. Most orders arrive within one week, some in just three or four days.
Rene M. (United States): Thanks for getting the Paragon missing from my order to me so quickly. I'd left a telephone message as well, which Carol returned yesterday. Could you let Carol know that you have taken care of it?
Becky W (United States): Again, thank you for taking the time to give me responses to my questions. They are very helpful
Diona K (United States): Thank you! I appreciate the informational response received.
David M (Australia): Hello there; I’m David from Australia. I have tried some of your products before and was very impressed by them...
Wen A (Singapore): I am a repeat customer. Your service is excellent. Thank you.
Mark R (Australia): Your products and service are perfect. Thank you.
Danielle M (Canada): I have been ordering this product for 3 years now and have remained free of MS. I will continue to take E7 forever.
Eugenia Dillard (United States): I’m a long time happy customer.
Doug C (United States): You have gone beyond just being a product supplier. Your service is excellent and your health knowledge is always reliable.